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Returns & Exchanges

Returns & Exchanges

We are committed to providing you the best quality products at the best prices for decorating your home. If the product you have purchased is not what you had expected or did not match your decor, you can always be confident that we have your best interests in mind.

Your product comes with our 100% Satisfaction No-Hassle Guarantee - if you are not 100% satisfied with your product, you can return it within 90 days for a full refund of the purchase price, excluding our shipping and handling costs.

NOTE: Most of our products are offered with free shipping, so please be aware that if you return a product our outbound processing/shipping fees are non-refundable. If an item that had originally qualified for free shipping is returned, we deduct the following amounts for outbound shipping costs, depending on the returned item’s/items’ total value:

$0.00 - $79.95 - We deduct a flat rate of $9.95

$79.95 - $150.00 - We deduct a flat rate of $12.95

$150.00 - $300.00 - We deduct a flat rate of $14.95

Over $300.00 - We deduct a flat rate of $19.95

However, if the return is the result of our error, we will pay the original and return fees. After a return is received, please allow 5 - 7 business days to receive your refund. A return received after 90 days is non-refundable.

To receive a full refund or exchange you must follow these instructions:

1. Please e-mail support@walldecorandhomeaccents.com and include your order number, what products you would like to return and your name. You are welcome to call us at (866) 342 0201 as well.

2. All returnable merchandise must be sent prepaid and must be in the original condition it was received along with its original packaging. Returns are only accepted in their original boxes.

3. All returnable merchandise must be unassembled. Once an item has been assembled it is no longer returnable.

4. Return the product to the address we provide you in the e-mail.

Exceptions:

- Architectural Pieces and Elements from Casey Collection Company: If you are not happy with your product you must notify us within 3 business days, and you must return your item within 10 business days. You must return your item prepaid via FedEx, UPS or USPS, ensure that the carrier provides a tracking number for the package, and forward us the return tracking information. All Architectural Pieces, Elements and clocks made out of cast resin are subject to a 10% restocking fee plus shipping charges unless defective or due to our error.

- Contemporary Wall Art: If you are not happy with your product you must notify us within 48 hours, and you must return your item within 10 business days. All Contemporary Wall Art are subject to a 10% restocking fee plus shipping charges both ways unless defective or due to our error.

- All monogrammed (personalized) items are final-sale – no returns, or exchanges are accepted.

Wall Decor & Home Accents requires the receiver to inspect all products upon receipt of shipment to determine any freight damage (visual or otherwise).

Do you send/e-mail a return prepaid label?

We are sorry. We do not send return prepaid labels. The customer is responsible for returning the order prepaid. Returns will not be accepted after 90 days from the date of delivery.

Very Important: Before returning any items, please call us at 1-866-342-0201 or e-mail us at support@walldecorandhomeaccents.com and we will explain you how to return your order and where to return the merchandise.

Do I have to pay for an item that I want to exchange?

We pay the additional shipping costs when you exchange your product for one of an equal or higher value.

What if my order arrives damaged?

We make every effort to package our products carefully, in order to prevent damage during shipping. There are cases when the products will arrive with some kind of damage. It is very important to perform the following checks when your merchandise arrives:

If your merchandise is shipped via Standard Ground Delivery and you discover the product is damaged, you must notify us within one business day. We may not be able to replace your product if you contact us later than that. Speed matters, since most carriers require us to file claims within 48 hours of delivery. We will replace the damaged part or replace your product with a new one.

If you have already accepted the package and find the product is damaged after unpacking it, please contact us immediately (within one business day). We will do our best to ship you the damaged part or send you a full replacement. Please note that we will send you the replacement part or product only after we receive the damaged part/product first.

The best way to resolve any problems is to check your package upon arrival and contact us immediately at 1-866-342-0201 if damage has occurred.

We are not responsible for returned damaged items, if we have not been notified of the damage within one business day after the customer receives their product.

Returned items that are received damaged, will not be eligible for any refunds, discount refunds, or replacements from our company. Customers returning an item are advised to package all returns properly and inspect the items that are being returned for damage, prior to the return shipment.

In case a returned item arrives damaged with us, and we were not notified by the customer that the product was initially received damaged, our customers are advised to contact the return shipping company and file a claim with them, in order to be reimbursed directly from the carrier.

If you have any additional questions, you can contact us by any of the following methods:

EMAIL: You may contact us via email 24 hours a day, at support@walldecorandhomeaccents.com.

PHONE: Feel free to call us at 866-342-0201. We return phone calls within one business day every day Monday - Friday.

LIVE CHAT: Chat with us live by clicking on the "Live Chat" button in the top right corner of this page. Live chat is available Monday through Friday 7AM to 4PM Pacific Standard Time.


Happy Shopping to you!

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