Shipping Policy

How can I get Free Shipping?
All products shipped to the Continental US qualify for free ground shipping for orders above $150. The price you see is the final price you pay.

Exceptions:
1) Unless you are shipping an order to Washington (8.9% sales tax) your order total will be known before you begin checkout.

Can you ship to PO BOX?
Sorry, at this time we do not ship to P.O. Boxes.

Can you ship to APO/FPO addresses?
Our company does not currently ship to military APO/FPO addresses.

Do you ship to Alaska, Puerto Rico and Hawaii?
Wall Decor and Home Accents does ship to Alaska, Puerto Rico and Hawaii. However, in some cases we may not be able to ship an order to Hawaii, Alaska or Puerto Rico. In order to see if your order can be shipped to your address, you must call our customer service department at 1-866-342-0201 to place your order. Some shipments require additional charges and some restrictions may apply.

Do you offer expedited shipping?
We do offer expedited shipping. The available methods are UPS 3 Day and UPS 2 DAY Method. You can check if a product is available for expedited shipping on each product page. Please note that not all products are available for fast shipping due to policy rules of some manufacturers.

How will my Order Ship?
We use the safest and most reliable methods possible. When we ship your order, we will notify you by e-mail in which you will receive a tracking number with the particular company that will be shipping your order. Please contact us immediately at 1-866-342-0201 if you see anything unusual with your order.

We offer two available methods of shipment:

1. Standard Ground Delivery:
The companies we use for standard ground delivery are UPS, FedEx, DHL and USPS. For smaller and/or lighter products these companies are the safest and most reliable. We use them for many of our products. When you receive your tracking number via e-mail you can track your order at one of the following websites:

www.UPS.com
www.Fedex.com
www.DHL.com
www.USPS.com

When using this method, your item will arrive between 2 and 6 business days to your address depending on how close you are to our warehouse.

If you discover the product you have received is damaged, you must notify us within one business day. We will not replace your product if you contact us later than that or issue a full credit if the damage was caused by the shipping carrier.

2. Standard Truck Delivery:
Many of our products are oversized and/or heavy, and it is not possible to use our regular carriers to ship these. In these cases, we use a common truck carrier. To make it easier for you, the delivery details for each product are shown in the shipping section of the product page.

The standard freight service we offer is curbside only. That means the freight carrier’s obligation is to deliver the shipment to the driveway of your home or the entryway of your apartment building. It does not include delivery inside your house or apartment, nor does it include any unpacking, set-up, or installation of the product. The good part is that most truck freight companies offer additional services to help you move items from the truck into your house. In such cases, you are responsible for paying for the additional services.

When your shipment arrives, the truck company will contact you to schedule a delivery appointment, between 8:00am and 5:00pm (your local time), Monday through Friday.

The most important thing for you to know about truck delivery is that you must inspect the package and its contents for any damages upon arrival. If the product is damaged, you must write down what the damage is on the sheet you sign in for accepting the product. That way, it becomes clear the product was damaged during shipping and it will be easier to take care of the problem. If that happens, please contact us immediately. If you fail to contact us within 24 hours to notify us of any damages, we may not be able to replace your order.

If the product is damaged, ask the freight carrier for a copy of the delivery receipt. Please note it is your responsibility to ensure that all items are correct—exactly what you have ordered.

If you discover your product is damaged after you unpack it, please call us immediately at 1-866-342-0201. If you fail to notify us within one business day, we may not able to replace your product.

When will my order ship?
All in-stock items ship within 2 – 14 business days. The estimated shipping time when a product leaves one of our warehouses is as follows:


Wall Clocks - Ships within 2,3 business days. Exceptions are the wall clocks made of cast resin which are with a shipping estimate of 3,4 weeks.

Architectural Elements - 4, 5 weeks.

Wrought Iron Decor - 1, 6 days.

Metal Wall Art - 1, 7 days.

Wall Sconces and Candle Holders - 1, 6 days.

Contemporary and 3D Wall Art - 2, 3 weeks.

Swarovski Wall Mirrors - 4, 6 weeks.

Contemporary Wall Mirrors - 2, 3 weeks

All Other Mirrors - 2, 3 weeks.

If any item becomes out-of-stock we will ship your entire order when all items are in stock. We will notify you immediately if an item you have ordered is out-of-stock. Exceptions to the rule above are all products from Casey Collection Company. The usual wait time before shipping any product from Casey Collection is three to four weeks.

International Shipping Policy

1. We currently ship to Canada only. For any other country please email us with your address information and the product you are interested in and we will email you a quote of the shipping rates to your country.

2. International customers are subjected to their country import duties and taxes and we are not responsible for paying them. Exceptions are Canadian customers who will be required to pay the estimated duties and taxes for their orders prior shipment. If there is a difference in the actual amount we will adjust the charge accordingly.

3. All international sales are final. There are no returns accepted. We will not send a replacement if an item arrives damaged. Full refund will be issued for a damaged item after proof of that (images must be supplied).


Returns and Damage

What is your return policy?
Wall Decor and Home Accents Offers You 100% Money Back Guarantee!

We are committed to providing you the best quality products at the best prices for decorating your home. If the product you have purchased is not what you had expected or did not match your decor, you can always be confident that we have your best interests in mind. Your product comes with our Great No-Hassle Guarantee - you have 30 days to return it for a full refund of the purchase price, excluding our shipping and handling costs. Most of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Absolutely no returns will be accepted after 30 days from the date of delivery. We believe that if a customer is not satisfied with an item, 30 days are enough time to make an exchange or a return for a full refund. NO EXCEPTIONS.

Free Exchanges - We pay the additional shipping costs when you exchange your product for one of equal value. Exceptions - All products shipped via FedEx Oversized and/or Freight do not qualify for Free Exchange. Customers are responsible for sending the return item freight prepaid and the outbound shipping costs of the exchanged item - please check the product detail description on the product page for a shipping method.


To receive a full refund or exchange you must follow these instructions:

1. Please e-mail info@walldecorandhomeaccents.com and include your order number, what products you would like to return and your name. You are welcome to call us at 1-866-342-0201 as well.
2. All returnable merchandise must be sent freight prepaid and must be in its original condition it was received along with its original packaging. Returns are only accepted only in their original boxes and unassembled.
3. All returnable merchandise must be unassembled. Once an item has been assembled it is no longer returnable.
4. Return the product to the address we provide you in the e-mail.

Exceptions: Architectural Pieces and Elements from Casey Collection Company: If you are not happy with your product you must notify us within 3 business days, and you must return your item within 10 business days. You must return your item Freight Pre-paid that provide a tracking number and provide us with that number. All Architectural Pieces, Elements and clocks made out of cast resin are subject to a 10% restocking fee plus shipping charges unless defective or due to our error.

Contemporary Wall Art: If you are not happy with your product you must notify us within 48 hours, and you must return your item within 10 business days. All Contemporary Wall Art are subject to a 10% restocking fee plus shipping charges both ways unless defective or due to our error. Wall Decor & Home Accents requires the receiver to inspect all products upon receipt of shipment to determine any freight damage(visual or otherwise). Any damages must be noted on the freight bill at time at delivery and must be reported within 48 hours to us. Consignee agrees that all merchandise has been received without damages if not noted on freight delivery bill at time of receipt.

Very Important:

Before returning any items, please call us at 1-866-342-0201 or e-mail us at info@walldecorandhomeaccents.com and we will explain you how to return your order and where to return the merchandise. Please do not contact the manufacturer about any returns unless you have been told to do so.

What if my order arrives damaged?
We make every effort to package products to prevent damage during shipping. There are cases when the products will arrive with some kind of damage. It is very important to perform the following checks when your merchandise arrives:

If your merchandise is shipped via Standard Ground Delivery and you discover the product is damaged, you must notify us within one business day. We may not be able to replace your product if you contact us later than that. Speed matters, since most carriers require us to file claims within 48 hours of delivery. We will replace the damaged part or replace your product with a new one.

If the merchandise is shipped via Standard Truck delivery, it is very important that you check the product(s) for any damage or missing parts before signing the sheet you are given for accepting the product(s). If the product is damaged, you must write on the same sheet what the damage is. Make a copy, if possible, and contact us immediately (within one business day). Speed matters, since most carriers require us to file claims within 48 hours of delivery. We will replace the damaged part or replace your product with a new one.

If you have already accepted the package and find the product is damaged after unpacking it, please contact us immediately (within one business day). We will do our best to ship you the damaged part or send you a full replacement. Please note that we will send you the replacement part or product only after we receive the damaged part/product first.

The best way to resolve any problems is to check your package upon arrival and contact us immediately at 1-866-342-0201 if damage has occurred.

Ordering Information

How do I place an Order?
We want to give you the most convenient and safest shopping experience. Here are the several ways to place an order:

Order Online with confidence:
You can order safely and conveniently through our website. Our secure server software (SSL) is the best available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so that the information cannot be read as it flows over the Internet.

Call Us!
Our Sale Representatives are standing by. If you have a question or simply if a phone call allows you to feel more secure, please call us during our business hours Monday to Friday, 8am to 8pm Eastern Time. We have extended our hours to serve your needs.

What are my payment options?
1. We accept all major credit cards – Visa, Master Card, American Express, and Discover.
2. We welcome PayPal payments.

Will you send me an Order Conformation?
Yes, you will receive an automatic order conformation at the e-mail address you have entered during checkout. The e-mail will specify the merchandise you have purchased and contain a confirmation number. If you do not receive a confirmation e-mail within 24 hours of placing your order, please call us at 1-866-342-0201.

Do I have to pay Sales Tax?
You do not pay sales tax unless you are in the State of Washington. Orders shipped to destinations in the state of Washington will be subject to an 8.9% sales tax.

How do I cancel an order?
You may cancel your purchase within 24 hours of placing your order. Please call us as soon as possible at 1-866-342-0201 or e-mail us at info@walldecorandhomeaccents.com. You may not cancel an order if it is in a processing status (after the first 24 hours). If you still would like to cancel the order, you may be responsible for a 20% processing and administrative fee. If the item has left our warehouse, please refer to our return policy.

How can I track my order?
When we ship the item from our warehouse, we will send you a tracking number and the name of the shipping company.

I never received my order?
Please look the status of your order by checking your tracking number with the shipping company. If the status of your order is “delivered” and you have not received it, please call us as at 1-866-342-0201 as soon as possible.

Disclaimer

Colors
We have taken every effort to represent a true, accurate color and finish on all of our online products. Due to various reasons such as lighting, picture effects, and monitor quality there may be slight differences in color, texture or finish variation when your order arrives. Please keep this in mind when you place an order.

Errors
We try our best to give 100% true and accurate information. However, we can not guarantee that our website is completely free of human errors. There might be some typographical mistakes or inaccuracies that might relate to pricing, product details, measurements and availability. We reserve the right to correct any errors including after an order has been submitted. We hope you understand that and we apologize for any inconvenience that may cause you.

We reserve the right to Refuse Service To Anyone!

Happy Shopping to you!

Toll Free 1-866-342-0201
E-mail info@walldecorandhomeaccents.com
Wall Decor and Home Accents