Customer Help

All products shipped to the Continental US qualify for Free Ground Shipping if they are over $150. The price you see is the final price you pay.

Exceptions:
9.5% sales tax is applied to all orders in Washington. Your order total will be known before you begin checkout.

Sorry, at this time we do not ship to P.O. Boxes or to military APO/FPO addresses.

Wall Decor and Home Accents does not ship orders to Alaska, Puerto Rico and Hawaii, due to the dimensions of our products and carrier restrictions.

The estimated shipping time when a product leaves one of our warehouses is as follows:
All in-stock items ship within 2 – 10 business days. All Made to order items ship within the stated processing time on each product page.

Shipping Rates - FedEx Home and Ground
Order total :	Add
Under $35.95	$9.95
$35.01 to $100.00	$12.95
$100.01 to $125.00	$13.95
$125.00 to $149.99	$14.95
Over $150.00	FREE SHIPPING

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Please call us at 1-866-342-0201 and we will do our best to expedite your order and estimate a shipping rate for express delivery.

When we ship your order, we will notify you by e-mail in which you will receive a tracking number with the particular company (UPS, FedEx or USPS) that will be shipping your order. Please contact us immediately at 1-866-342-0201 if you see anything unusual with your order.

If you discover that the product you have received is damaged during shipment, you must notify us within one business day. We may not be able to replace your product or issue a credit if you contact us later than that.

We want to give you the most convenient and safest shopping experience. Here are the several ways to place an order:

- Order Online with confidence:
You can order safely and conveniently through our website. Our secure server software (SSL) is the best available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so that the information cannot be read as it flows over the Internet.

- Call Us!
Our Sale Representatives are standing by. If you have a question or simply if a phone call allows you to feel more secure, please call us during our business hours Monday to Friday, 8am to 5pm Pacific Standard Time. We have extended our hours to serve your needs.

We accept all major credit cards – Visa, Master Card, American Express, and Discover. We also welcome PayPal payments.

You do not pay sales tax unless you are in the State of Washington. Orders shipped to destinations in the state of Washington will be subject to a 9.5% sales tax.

You may cancel your purchase within 24 hours of placing your order. Please call us as soon as possible at 1-866-342-0201 or e-mail us at support@walldecorandhomeaccents.com. If the item has left our warehouse, please refer to our return policy. If an item is made to order, you may not cancel it if it is in a processing status (after the first 24 hours). If you still would like to cancel the order, you may be responsible for a 20% processing and administrative fee.

When we ship the item from our warehouse, we will send you a tracking number and the name of the shipping company.

Please look the status of your order by checking your tracking number with the shipping company. If the status of your order is “delivered” and you have not received it, please call us as at 1-866-342-0201 as soon as possible.

If you have chosen to pay for your order via PayPal, you will be charged immediately after placing your order with us.
In case you have chosen to pay via Credit Card, you will be charged within 24 hours after placing your order.

We currently ship to Canada only.

International customers are subjected to their country import duties and taxes and we are not responsible for paying them.

All international sales are final. There are no returns accepted. We will not send a replacement if an item arrives damaged. Full refund will be issued for a damaged item after proof of that (images must be provided).

Wall Decor and Home Accents Offers You 100% Money Back Guarantee!

We are committed to providing you the best quality products at the best prices for decorating your home. If the product you have purchased is not what you had expected or did not match your decor, you can always be confident that we have your best interests in mind. Your product comes with our Great No-Hassle Guarantee - you have 90 days to return it for a full refund of the purchase price, excluding our shipping and handling costs.

NOTE: Most of our products are offered with free shipping, so please be aware that if you return a product our outbound processing/shipping fees are non-refundable. If an item that had originally qualified for free shipping is returned, we deduct the following amounts for outbound shipping costs, depending on the returned item’s/items’ total value:

$0.00 - $79.95 - We deduct a flat rate of $9.95

$79.95 - $150.00 - We deduct a flat rate of $12.95

$150.00 - $300.00 - We deduct a flat rate of $14.95

Over $300.00 - We deduct a flat rate of $19.95

We are sorry. We do not send return prepaid label. The customer is responsible for returning the order prepaid.Returns will not be accepted after 90 days from the date of delivery.

Very Important: Before returning any items, please call us at 1-866-342-0201 or e-mail us at support@walldecorandhomeaccents.com and we will explain you how to return your order and where to return the merchandise.

We pay the additional shipping costs when you exchange your product for one of equal value.

1. Please e-mail support@walldecorandhomeaccents.com and include your order number, what products you would like to return and your name. You are welcome to call us at 1-866-342-0201 as well.
2. All returnable merchandise must be sent freight prepaid and must be in its original condition it was received along with its original packaging. Returns are only accepted only in their original boxes and unassembled.
3. Return the product to the address we provide you in the e-mail.

Exceptions:
- Architectural Pieces and Elements from Casey Collection Company: If you are not happy with your product you must notify us within 3 business days, and you must return your item within 10 business days. You must return your item Prepaid that provide a tracking number and provide us with that number. All Architectural Pieces, Elements and clocks made out of cast resin are subject to a 10% restocking fee plus shipping charges unless defective or due to our error.

- Contemporary Wall Art/ Ultra Modern: If you are not happy with your product you must notify us within 48 hours, and you must return your item within 10 business days. All Contemporary/ Ultra Modern Wall Art are subject to a 10% restocking fee plus shipping charges both ways unless defective or due to our error.

Wall Decor & Home Accents requires the receiver to inspect all products upon receipt of shipment to determine any freight damage (visual or otherwise).

We make every effort to package products to prevent damage during shipping. There are cases when the products will arrive with some kind of damage. It is very important to perform the following checks when your merchandise arrives:

If your merchandise is shipped via Standard Ground Delivery and you discover the product is damaged, you must notify us within one business day. We may not be able to replace your product if you contact us later than that. Speed matters, since most carriers require us to file claims within 48 hours of delivery. We will replace the damaged part or replace your product with a new one.

If you have already accepted the package and find the product is damaged after unpacking it, please contact us immediately (within one business day). We will do our best to ship you the damaged part or send you a full replacement. Please note that we will send you the replacement part or product only after we receive the damaged part/product first.

The best way to resolve any problems is to check your package upon arrival and contact us immediately at 1-866-342-0201 if damage has occurred.

We are not responsible for returned damaged items, if we have not been notified of the damage within one business day, after the customer receives their product.

Returned items that are received damaged, will not be eligible for any refunds, discount refunds, or replacements from our company. Customers returning an item are advised to package all returns properly and inspect the items that are being returned for damage, prior to the return shipment.

In case a returned item arrives damaged with us, and we were not notified by the customer that the product was initially received damaged, our customers are advised to contact the return shipping company and file a claim with them, in order to be reimbursed directly from the carrier.

We do not currently offer a printed catalog, but all of our products along with clear photos and descriptions can be viewed online.

We are continually striving to offer unique new products, and vendor inquiries are always welcome. Feel free to send an email to info@walldecorandhomeaccents.com , and please include clear color photos and details on the products you offer.

We have taken every effort to represent a true, accurate color and finish on all of our online products. Due to various reasons such as lighting, picture effects, and monitor quality there may be slight differences in color, texture or finish variation when your order arrives. Please keep this in mind when you place an order.

We try our best to give 100% true and accurate information. However, we can not guarantee that our website is completely free of human errors. There might be some typographical mistakes or inaccuracies that might relate to pricing, product details, measurements and availability. We reserve the right to correct any errors including after an order has been submitted. We hope you understand that and we apologize for any inconvenience that may cause you.

Shipping Rates - Canada FedEx International
Order total :	Add
Under $49.99	$22.00
$50.00 to $99.99	$29.00
$100.01 to $199.99	$39.00
$200.00 to $299.99	$49.00
$300.00 to $399.99	$69.00
$400.00 to $499.99	$79.00
$500.00 to $599.99	$89.00
$600.00 to $699.99	$99.00
$700.00 to $799.99	$119.00
$800.00 to $899.99	$139.00
$900.00 to $999.99	$169.00
Over $1000.00	$199.00

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