Contemporary Wall Art: If you are not happy with your product you must notify us within 48 hours, and you must return your item within 10 business days. All Contemporary Wall Art are subject to a 10% restocking fee plus shipping charges both ways unless defective or due to our error. Wall Decor & Home Accents requires the receiver to inspect all products upon receipt of shipment to determine any freight damage(visual or otherwise). Any damages must be noted on the freight bill at time at delivery and must be reported within 48 hours to us. Consignee agrees that all merchandise has been received without damages if not noted on freight delivery bill at time of receipt.

Very Important:

Before returning any items, please call us at 1-866-342-0201 or e-mail us at support@walldecorandhomeaccents.com and we will explain you how to return your order and where to return the merchandise. Please do not contact the manufacturer about any returns unless you have been told to do so.

What if my order arrives damaged?
We make every effort to package products to prevent damage during shipping. There are cases when the products will arrive with some kind of damage. It is very important to perform the following checks when your merchandise arrives:

If your merchandise is shipped via Standard Ground Delivery and you discover the product is damaged, you must notify us within one business day. We may not be able to replace your product if you contact us later than that. Speed matters, since most carriers require us to file claims within 48 hours of delivery. We will replace the damaged part or replace your product with a new one.

If you have already accepted the package and find the product is damaged after unpacking it, please contact us immediately (within one business day). We will do our best to ship you the damaged part or send you a full replacement. Please note that we will send you the replacement part or product only after we receive the damaged part/product first.

The best way to resolve any problems is to check your package upon arrival and contact us immediately at 1-866-342-0201 if damage has occurred.

Ordering Information

How do I place an Order?
We want to give you the most convenient and safest shopping experience. Here are the several ways to place an order:

Order Online with confidence:
You can order safely and conveniently through our website. Our secure server software (SSL) is the best available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so that the information cannot be read as it flows over the Internet.

Call Us!
Our Sale Representatives are standing by. If you have a question or simply if a phone call allows you to feel more secure, please call us during our business hours Monday to Friday, 8am to 8pm Eastern Time. We have extended our hours to serve your needs.

What are my payment options?
1. We accept all major credit cards – Visa, Master Card, American Express, and Discover.
2. We welcome PayPal payments.

Will you send me an Order Conformation?
Yes, you will receive an automatic order conformation at the e-mail address you have entered during checkout. The e-mail will specify the merchandise you have purchased and contain a confirmation number. If you do not receive a confirmation e-mail within 24 hours of placing your order, please call us at 1-866-342-0201.

Do I have to pay Sales Tax?
You do not pay sales tax unless you are in the State of Washington. Orders shipped to destinations in the state of Washington will be subject to an 9% sales tax.

How do I cancel an order?
You may cancel your purchase within 24 hours of placing your order. Please call us as soon as possible at 1-866-342-0201 or e-mail us at support@walldecorandhomeaccents.com. You may not cancel an order if it is in a processing status (after the first 24 hours). If you still would like to cancel the order, you may be responsible for a 20% processing and administrative fee. If the item has left our warehouse, please refer to our return policy.

How can I track my order?
When we ship the item from our warehouse, we will send you a tracking number and the name of the shipping company.

I never received my order?
Please look the status of your order by checking your tracking number with the shipping company. If the status of your order is “delivered” and you have not received it, please call us as at 1-866-342-0201 as soon as possible.

Disclaimer

Colors
We have taken every effort to represent a true, accurate color and finish on all of our online products. Due to various reasons such as lighting, picture effects, and monitor quality there may be slight differences in color, texture or finish variation when your order arrives. Please keep this in mind when you place an order.

Errors
We try our best to give 100% true and accurate information. However, we can not guarantee that our website is completely free of human errors. There might be some typographical mistakes or inaccuracies that might relate to pricing, product details, measurements and availability. We reserve the right to correct any errors including after an order has been submitted. We hope you understand that and we apologize for any inconvenience that may cause you.

We reserve the right to Refuse Service To Anyone!

Happy Shopping to you!

Toll Free 1-866-342-0201
E-mail support@walldecorandhomeaccents.com
Wall Decor and Home Accents