Wall Decor and Home Accents
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Customer Help

Customer Help

Shipping Policy

Do you ship to PO BOX or APO/FPO addresses? What about Alaska, Puerto Rico and Hawaii?

Sorry, at this time we do not ship to P.O. Boxes or to military APO/FPO addresses.

Wall Decor and Home Accents does not ship orders to Alaska, Puerto Rico and Hawaii, due to the dimensions of our products and carrier restrictions.

When will my order ship?

The estimated shipping time when a product leaves one of our warehouses is as follows:
All in-stock items ship within 2 – 10 business days. All Made to order items ship within the stated processing time on each product page.

Do you offer expedited shipping?

No, we don't. However you may call us at 1-866-342-0201 and we will do our best to expedite your order and estimate a shipping rate for express delivery.

How will my Order Ship?

When we ship your order, we will notify you by e-mail in which you will receive a tracking number with the particular company (UPS, FedEx or USPS) that will be shipping your order. Please contact us immediately at 1-866-342-0201 if you see anything unusual with your order.

Ordering Information

How do I place an Order?

We want to give you the most convenient and safest shopping experience. Here are the several ways to place an order:

- Order Online with confidence:
You can order safely and conveniently through our website. Our secure server software (SSL) is the best available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so that the information cannot be read as it flows over the Internet.

- Call Us!
Our Sale Representatives are standing by. If you have a question or simply if a phone call allows you to feel more secure, please call us during our business hours Monday - Friday, 7:00am to 4:00pm Pacific Standard Time.

What are my payment options?

We accept all major credit cards – Visa, Master Card, American Express, and Discover. We also welcome PayPal payments.

Do I have to pay Sales Tax?

You do not pay sales tax unless you are in the State of Washington. Orders shipped to destinations in the state of Washington will be subject to a 9.5% sales tax.

How do I cancel an order?

You may cancel your purchase within 24 hours of placing your order. Please call us as soon as possible at 1-866-342-0201 or e-mail us at support@walldecorandhomeaccents.com.
If the item has left our warehouse, please refer to our return policy.
If an item is made to order, you may not cancel it if it is in a processing status (after the first 24 hours).
If you still would like to cancel the order, you may be responsible for a 20% processing and administrative fee.

How can I track my order?

When we ship the item from our warehouse, we will email you a tracking number and the name of the shipping company. You can also check the status of you order here

I never received my order. What do I have to do?

Please look the status of your order by checking your tracking number with the shipping company. If the status of your order is “delivered” and you have not received it, please call us as at 1-866-342-0201 as soon as possible.

When will I be charged for my order?

If you have chosen to pay for your order via PayPal, you will be charged immediately after placing your order with us.
In case you have chosen to pay via Credit Card, you will be charged within 24 hours after placing your order.

International Shipping Policy

Do you ship internationally?

We currently ship to Canada only.

Who pays for duties and taxes?

International customers are subjected to their country import duties and taxes.

Can I return or replace a product if it was delivered defected or damaged?

All international sales are final. There are no returns accepted. We will not send a replacement if an item arrives damaged. Full refund will be issued for a damaged item after proof of that (images must be provided).

Returns, Exchanges and Damages

What is your return policy?

Wall Decor and Home Accents Offers You 100% Money Back Guarantee!

We are committed to providing you the best quality products at the best prices for decorating your home. If the product you have purchased is not what you had expected or did not match your decor, you can always be confident that we have your best interests in mind. Your product comes with our Great No-Hassle Guarantee - you have 90 days to return it for a full refund of the purchase price, excluding our shipping and handling costs.

NOTE: Some of our products ($150 or over) are offered with free shipping, so please be aware that if you return a product our outbound processing/shipping fees are non-refundable. If an item that had originally qualified for free shipping is returned, we deduct the following amounts for outbound shipping costs, depending on the returned item’s/items’ total value:

$150.00 - $300.00 - We deduct a flat rate of $14.95

Over $300.00 - We deduct a flat rate of $19.95

Do you send/ e-mail a return prepaid label?

We are sorry. We do not send return prepaid label. The customer is responsible for returning the order prepaid.

Do I have to pay the shipping cost for an item that I want to exchange?

We pay the additional shipping costs when you exchange your product for one of equal value.

How do I receive a refund or an exchange?

1. Please e-mail support@walldecorandhomeaccents.com and include your order number, what products you would like to return, and your name. You are welcome to call us at 1-866-342-0201 as well.
2. All returnable merchandise must be sent freight prepaid, unassembled, in its original condition and packaging.
3. Return the product to the address we provide you in the e-mail.

Exceptions:
- Architectural Pieces and Contemporary Metal Art: If you are not happy with your product, please notify us within 3 business days and return the item within 10 business days of delivery. All products from those categories are subject to 10% restocking fee plus outbound shipping costs unless defective or due to our error.

What if my order arrives damaged?

We make every effort to package products to prevent damage during shipping. There are cases when the products will arrive with some kind of damage.

If your merchandise is shipped via Standard Ground Delivery and you discover the product is damaged, you must notify us within one business day. We may not be able to replace your product if you contact us later than that. Speed matters, since most carriers require us to file claims within 48 hours of delivery. We will replace the damaged part or replace your product with a new one at no extra cost.

What if I return an item to you and it arrives in damaged condition?

Returned items that are received damaged will not be eligible for any refunds or replacements.

In case a returned item arrives damaged, please file a damage claim with the shipping carrier. Our representatives will be glad to help you if you need assistance.

Disclaimer & Other Information

Does Your Company Offer a Printed Catalog?

We do not currently offer a printed catalog, but all of our products along with clear photos and descriptions can be viewed online.

Do You Consider New Product Vendors?

We are continually striving to offer unique new products, and vendor inquiries are always welcome. Feel free to send an email to info@walldecorandhomeaccents.com, and please include clear color photos and details on the products you offer.

Colors

We have taken every effort to represent a true, accurate color and finish on all of our online products. Due to various reasons such as lighting, picture effects, and monitor quality there may be slight differences in color, texture or finish variation when your order arrives. Please keep this in mind when you place an order.

Errors

We try our best to give 100% true and accurate information. However, we can not guarantee that our website is completely free of human errors. There might be some typographical mistakes or inaccuracies that might relate to pricing, product details, measurements and availability. We reserve the right to correct any errors including after an order has been submitted. We hope you understand that and we apologize for any inconvenience that may cause you.

Shipping Rates

How much does the shipping cost in continental US?

Shipping Rates - FedEx Home and Ground
Order total :Add
Under $35.95$9.95
$35.01 to $100.00$12.95
$100.01 to $125.00$13.95
$125.00 to $149.99$14.95
$150.00 to $174.99$19.95
$175.00 to $199.99$24.95
$200.00 to $249.99$29.95
$250.00 to $299.99$35.95
$300.00 to $399.99$39.95
$400.00 to $499.99$45.95
$500.00 to $599.99$49.95
$600.00 to $699.99$59.95
$700.00 to $799.99$69.95
$800.00 to $899.99$79.95
$900.00 to $999.99$89.95
Over $1000.00$99.95

How much does the shipping cost to Canada?

Shipping Rates - Canada FedEx International
Order total :Add
Under $49.99$22.00
$50.00 to $99.99$29.00
$100.01 to $199.99$39.00
$200.00 to $299.99$49.00
$300.00 to $399.99$69.00
$400.00 to $499.99$79.00
$500.00 to $599.99$89.00
$600.00 to $699.99$99.00
$700.00 to $799.99$119.00
$800.00 to $899.99$139.00
$900.00 to $999.99$169.00
Over $1000.00$199.00
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